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        2. Home / Knowledge / News / Announcement / Jesta unveils latest upgrade to Vision Omnichannel

          Jesta unveils latest upgrade to Vision Omnichannel

          Aug '20
          Pic: Jesta
          Pic: Jesta
          Jesta, a leader in integrated ERP and unified commerce software solutions for omni-channel retailers, has unveiled the new upgrade to Vision Omnichannel. Rebranded Vision Unified Omni, the enhanced solution delivers proven, real-time commerce capabilities that unifies back-office, in-store, web, handheld, and customer service experiences like never before.

          Vision Unified Omni removes all remaining barriers between physical and digital commerce so today’s empowered shoppers can purchase when, where and how they want, and choose their collection/delivery method, according to a press release by Jesta.

          Vision Unified Omni is cloud accessible and subscription based. Its new UI/UX is clean and intuitive; the ability to easily grow your omni-channel solution stack remains. The solution turbocharges cross-channel order fulfilment by intelligently routing orders according to your enterprise rules and most optimal supply source: a warehouse, store, dropship vendor or third-party logistics provider. The order orchestration system delivers a single version of real-time truth and 360-degree visibility of global inventory, orders, transactions, and customers. It dutifully communicates with order capture and fulfilment to process all changes pre and post shipment.

          Wholesale and retail businesses can easily identify their power users for unlimited order management capabilities. Customer service representatives (CSRs) have defined privileges and complete transparency of all order journeys. CSRs can track and update captured and/or routed orders, and also provide post-delivery management for return disposition.

          Managers can create reoccurring or single-purpose task lists, define assignment rules, track progress, and integrate these workflows between Back Office and Point of Sale systems. Finally, centralised AI-driven technology enables associates to make informed and targeted customer recommendations and nurture lasting relationships using shopper information that flows across all physical and digital channels.

          “A unified commerce platform is critical to omni-channel success. Jesta’s Vision Unified Omni brings our vision of headless commerce enablement that much closer to reality for our clients. It refines and strengthens all ties within the Vision Suite, while several extended services empower wholesale and retail businesses to more easily meet modern shopper demands for convenience and immediacy. Vision Unified Omni answers the call for connectivity, transparency and agility which are non-negotiable today,” Arvind Gupta, president of Jesta said.

          Fibre2Fashion News Desk (GK)

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